Nancy has worked at the Reno, Nevada SBDC office since 2006 in the capacity of ‘client specialist’. Nancy is the first point of contact for most clients and is responsible for discerning their needs and placing them with the appropriate counselor or referring them to the appropriate resource partner. She is responsible for processing Neoserra contacts and assigning them to a counselor. Also, Nancy is responsible for general office management, including purchasing supplies, processing of PCard statements and general accounting process. Nancy graduated from UNR in 2009 with a BA in History/Archeology.